Refunds and credits

Updated October 12, 2026. Public purchases are currently closed. The following explains the credit model prepared for launch.

Failed or uncertain tasks

A valid generation reserves 500 credits. A confirmed failure releases the reserved amount automatically. If the provider response is uncertain, the reservation remains while we investigate; please do not submit a duplicate. A successful delivery spends the reservation once.

Quality problems

If the result has a serious identity or rendering problem, contact support with the task identifier. We review quality complaints individually; receiving a file does not prevent you from requesting help. We do not promise perfect resemblance or automatically approve every subjective quality request.

Purchase refund requests

Contact thunderlake.zz@gmail.com with your order identifier and explanation. Approved refunds are processed through the original payment method. Credits from the refunded order are revoked; unrelated credit packs are not used to cover that refund. Active jobs or disputes may require review before the account can generate again.

Mandatory consumer rights remain applicable. A payment return page is not proof of a completed payment; your account shows the confirmed order state.